RETURNS & REFUNDS

At Eden Orchards, we aim to ensure customer satisfaction with every purchase. This Returns & Refunds Policy is in accordance with the Consumer Protection Act 1999 and Consumer Protection (Electronic Trade Transactions) Regulations 2012 of Malaysia.

1. Eligibility for Returns

Returns or refunds may be requested if:

• The item received is damaged, defective, or incorrect
• The item does not match the product description on our website

2. Return Request Period

Customers must notify us within 7 days from the date of receiving the item by contacting us with:

• Order number
• Clear photos or videos showing the issue

Requests made after this period may not be accepted.

3. Condition of Returned Items

Returned items must be:

• Unused and in original condition
• In original packaging
• Accompanied by proof of purchase

4. Refund Process

• Once the return is approved, refunds will be processed within 7–14 working days
• Refunds will be made via the original payment method
• Processing time may vary depending on banks or payment providers

5. Return Shipping Costs

• Eden Orchards will bear return shipping costs for damaged, defective, or incorrect items
• Customers are responsible for return shipping costs for change-of-mind returns (if accepted)

6. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Perishable goods
• Items damaged due to misuse or improper handling
• Items marked as “Final Sale”

7. Contact Us

For return or refund requests, please contact us via the details provided on edenorchards.my.

PRIVACY POLICY

Eden Orchards is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Collection of Personal Data

We may collect personal information including but not limited to:

• Name
• Email address
• Contact number
• Delivery address
• Payment and transaction details

2. Purpose of Data Collection

Your personal data is collected for the purpose of:

• Processing and fulfilling orders
• Arranging delivery services
• Providing customer support
• Communicating order updates and promotions (with consent)

3. Data Protection and Security

We take reasonable measures to safeguard personal data against loss, misuse, unauthorized access, or disclosure.

4. Disclosure to Third Parties

Personal data may be shared with third parties strictly for business operations, such as:

• Courier and logistics providers
• Payment gateway providers

These parties are required to handle your data responsibly and securely.

5. Customer Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent for marketing communications

Requests can be made by contacting us through our website.

6. Data Retention

Personal data will be retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Changes to This Policy

Eden Orchards reserves the right to update this Privacy Policy at any time. Any changes will be posted on edenorchards.my.